Fixed font Subject: Re: OWA dropping keystrokes
Author: Daniel H Date: 25 Nov 2010
References:
Good Day Steve!

Did you discover a solution for this OWA dropping keystrokes problem? My organization has been experiencing a similar (if not exactly the same) issue for some time now.

We suspected Sophos was somehow involved, but could never nail it down.

If you are still experiencing the problem, perhaps we could compare to find commonalities.

Please let me know either way.

Thank you!

Daniel

> On Friday, February 19, 2010 2:48 PM SteveK wrote:

> I am using OWA with Exchange Server 2k3 SP2. Many users are finding that
> keystrokes are dropped in the user name and password boxes. They sometimes
> have to hit a key two or three times before it will register in the box.
> it is happening to numerous users, most but not necessarily all on XP Pro SP 2
> or 3.
>
> Has anyone else heard of this happening and/or found a solution?
>
> Many thanks,
>
> Steve


>> On Saturday, February 20, 2010 7:49 PM Ed Crowley [MVP] wrote:

>> I would be willing to wager that this is not an OWA problem.
>> --
>> Ed Crowley MVP
>> "There are seldom good technological solutions to behavioral problems."
>> .


>>> On Monday, February 22, 2010 9:00 AM Lee Derbyshire [MVP] wrote:

>>> Sounds a bit like a key logger, but it is not doing a good job of concealing
>>> itself.


>>>> On Monday, February 22, 2010 11:21 AM Ed Crowley [MVP] wrote:

>>>> I was wondering the same thing.
>>>> --
>>>> Ed Crowley MVP
>>>> "There are seldom good technological solutions to behavioral problems."
>>>> .
>>>>
>>>> "Lee Derbyshire [MVP]" <email a@t leederbyshire d.0.t c.0.m> wrote in


>>>>> On Wednesday, February 24, 2010 4:53 AM SteveK wrote:

>>>>> Thanks for the replies! I kind of doubt a key logger for a couple reasons.
>>>>> First, the problem only happens with OWA login and nowhere else. Second,
>>>>> I have been hearing about the issue from users of other organizations, as
>>>>> well--and just with the OWA login boxes. I have to admit, though, that I
>>>>> do not know how a single HTML form could exhibit this behavior--it is not as
>>>>> though it is sending each key stroke to the server or otherwise processing it
>>>>> before the user hits Enter (is it?). Could there maybe be a key logger that
>>>>> only goes after OWA login information?
>>>>>
>>>>> Also, with regard to key loggers, I have got Sophos AV, the Sophos
>>>>> anti-rootkit, and Spybot S&D all running and up to date on the machines I am
>>>>> using. I know that is not a guarantee, but it should reduce the danger
>>>>> somewhat.
>>>>>
>>>>> Thanks again for your replies.
>>>>> --
>>>>> Steve Kellogg
>>>>>
>>>>>
>>>>> "Ed Crowley [MVP]" wrote:


>>>>>> On Wednesday, February 24, 2010 8:33 AM Lee Derbyshire [MVP] wrote:

>>>>>> it is a very unusual problem. Do you have forms-based authentication
>>>>>> enabled? I can imagine that there would be a problem if the FBA page is
>>>>>> displayed using a non-extended character set, and a user's password contains
>>>>>> extended characters.
>>>>>>
>>>>>> How about if they type the username into something like Notepad, copy it
>>>>>> from there, and paste it into the login dialog?


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