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Subject: Outlook Web Access lost the Navigation Pane
Author: david newman Date: 30 Aug 2010
References:
Author: david newman Date: 30 Aug 2010
References:
Hi there,
Active Directory (AD) is a built-in feature of windows server 2k+ that replaces many of the old nt4 administration programs.
I think the person posting that was referring to AD users and computers on their server under start>administrative tools.
As for the original issue of the disappearing nav pane, this will make you cry at how easy it was to fix.... I almost did... :P
I simply altered the url:
missing nav pane url = https://mail.xx.xxx.nz/Exchange/david/Inbox/?Cmd=contents
returned nav pane url =
https://mail.xx.xxx.nz/Exchange/david/
it was only by chance i realized this, hope it helps.
Cheers,
David
Active Directory (AD) is a built-in feature of windows server 2k+ that replaces many of the old nt4 administration programs.
I think the person posting that was referring to AD users and computers on their server under start>administrative tools.
As for the original issue of the disappearing nav pane, this will make you cry at how easy it was to fix.... I almost did... :P
I simply altered the url:
missing nav pane url = https://mail.xx.xxx.nz/Exchange/david/Inbox/?Cmd=contents
returned nav pane url =
https://mail.xx.xxx.nz/Exchange/david/
it was only by chance i realized this, hope it helps.
Cheers,
David
> On Wednesday, December 10, 2008 4:38 PM Kirste wrote:
> One of our users somehow disabled the Navigation Pane from her Outlook Web
> Access (OWA) and I can't find how to get it back. We are running Exchange
> 2003 on a server running Microsoft Windows Server 2003 Enterprise Edition,
> Service Pack 2. Here is what I have tried so far:
>
> I tested whether it's a cached page or cookie or setting by accessing the
> broken account through OWA on multiple computers using both Internet Explorer
> 7 (7.0.5730.11) and Firefox 3.0.4. The Navigation Pane is simply missing in
> all attempts. When I access my own OWA account and our test account on those
> same computers in both IE7 and Firefox, the Navigation Pane is present. It is
> missing only for this one particular user.
>
> I played with all available buttons across the top and succeeded only in
> changing the preview pane's location.
>
> I tried positioning the mouse at the far left to see if I could drag the
> pane back into place. This only resized my browser window. When I am logged
> into my own account, I can re-size the Navigation Pane by dragging it but I
> can't make it disappear entirely (I was trying to re-create the scenario).
> Hide/show or Enable/disable are not list in the Options of the Navigation
> Pane.
>
> I tried disabling then re-enabling OWA on the Exchange server for this
> user's mailbox. This reset the view to having the reading pane on the right
> but did not restore the Navigation Pane.
>
> Does anybody have an answer for this one? Thank you for your help.
>
> Kirsten
> Access (OWA) and I can't find how to get it back. We are running Exchange
> 2003 on a server running Microsoft Windows Server 2003 Enterprise Edition,
> Service Pack 2. Here is what I have tried so far:
>
> I tested whether it's a cached page or cookie or setting by accessing the
> broken account through OWA on multiple computers using both Internet Explorer
> 7 (7.0.5730.11) and Firefox 3.0.4. The Navigation Pane is simply missing in
> all attempts. When I access my own OWA account and our test account on those
> same computers in both IE7 and Firefox, the Navigation Pane is present. It is
> missing only for this one particular user.
>
> I played with all available buttons across the top and succeeded only in
> changing the preview pane's location.
>
> I tried positioning the mouse at the far left to see if I could drag the
> pane back into place. This only resized my browser window. When I am logged
> into my own account, I can re-size the Navigation Pane by dragging it but I
> can't make it disappear entirely (I was trying to re-create the scenario).
> Hide/show or Enable/disable are not list in the Options of the Navigation
> Pane.
>
> I tried disabling then re-enabling OWA on the Exchange server for this
> user's mailbox. This reset the view to having the reading pane on the right
> but did not restore the Navigation Pane.
>
> Does anybody have an answer for this one? Thank you for your help.
>
> Kirsten
>> On Wednesday, December 10, 2008 5:45 PM Lanwench [MVP - Exchange] wrote:
>> Does the user have the same problem when using OWA on other computers?
>>> On Wednesday, December 10, 2008 7:09 PM Kirste wrote:
>>> Hi Lanwench -- Yes, this user has this same problem on multiple computers.
>>> And in multiple browsers. -- Kirsten
>>>
>>> "Lanwench [MVP - Exchange]" wrote:
>>> And in multiple browsers. -- Kirsten
>>>
>>> "Lanwench [MVP - Exchange]" wrote:
>>>> On Thursday, December 11, 2008 1:25 AM DaveMills wrote:
>>>> On Wed, 10 Dec 2008 16:09:01 -0800, Kirsten <Kirsten@discussions.microsoft.com>
>>>> wrote:
>>>>
>>>> It is possible to drag the border of the nav pane to change its width. Make sure
>>>> the user has not made the width zero.
>>>>
>>>>
>>>> --
>>>> Dave Mills
>>>> There are 10 types of people, those that understand binary and those that don't.
>>>> wrote:
>>>>
>>>> It is possible to drag the border of the nav pane to change its width. Make sure
>>>> the user has not made the width zero.
>>>>
>>>>
>>>> --
>>>> Dave Mills
>>>> There are 10 types of people, those that understand binary and those that don't.
>>>>> On Thursday, December 11, 2008 9:53 AM Lee Derbyshire [MVP] wrote:
>>>>> "Kirsten" <Kirsten@discussions.microsoft.com> wrote in message
>>>>> news:DB2E2C54-EA26-4DD5-A2F2-9D7A7E300DBA@microsoft.com...
>>>>>
>>>>> It's been dragged to the left-hand side of the screen, which happens
>>>>> occasionally. Can you see the thin blue border, still? Try hovering the
>>>>> mouse just inside the IE window border.
>>>>>
>>>>> Lee.
>>>>>
>>>>> --
>>>>> ______________________________________
>>>>>
>>>>> Outlook Web Access For PDA , OWA For WAP
>>>>> www.leederbyshire.com
>>>>> email a@t leederbyshire d.0.t c.0.m
>>>>> ______________________________________
>>>>> news:DB2E2C54-EA26-4DD5-A2F2-9D7A7E300DBA@microsoft.com...
>>>>>
>>>>> It's been dragged to the left-hand side of the screen, which happens
>>>>> occasionally. Can you see the thin blue border, still? Try hovering the
>>>>> mouse just inside the IE window border.
>>>>>
>>>>> Lee.
>>>>>
>>>>> --
>>>>> ______________________________________
>>>>>
>>>>> Outlook Web Access For PDA , OWA For WAP
>>>>> www.leederbyshire.com
>>>>> email a@t leederbyshire d.0.t c.0.m
>>>>> ______________________________________
>>>>>> On Thursday, December 11, 2008 1:53 PM Kirste wrote:
>>>>>> Thanks, Lee and Dave, for your quick responses. However, one of the first
>>>>>> things I tried was dragging that left border over to re-expand the collapsed
>>>>>> Navigation Pane. All that does is re-size the window. I tried 2 browsers
>>>>>> (Internet Explorer and Firefox) and I had 2 co-workers in IT try it, too, in
>>>>>> case I wasn't mousing with quite enough finesse. No dice.
>>>>>>
>>>>>> One more detail I discovered this morning: if I log on as the user to any
>>>>>> computer at the office and try OWA, the Navigation Pane is present. If I log
>>>>>> on to the computer as myself and into OWA as the user, the Navigation Pane is
>>>>>> gone. This is still a problem for the user, as she obviously uses OWA only
>>>>>> when off-site, not when sitting here at her desk.
>>>>>>
>>>>>> Thank you for any further ideas you may have.
>>>>>>
>>>>>> "Lee Derbyshire [MVP]" wrote:
>>>>>> things I tried was dragging that left border over to re-expand the collapsed
>>>>>> Navigation Pane. All that does is re-size the window. I tried 2 browsers
>>>>>> (Internet Explorer and Firefox) and I had 2 co-workers in IT try it, too, in
>>>>>> case I wasn't mousing with quite enough finesse. No dice.
>>>>>>
>>>>>> One more detail I discovered this morning: if I log on as the user to any
>>>>>> computer at the office and try OWA, the Navigation Pane is present. If I log
>>>>>> on to the computer as myself and into OWA as the user, the Navigation Pane is
>>>>>> gone. This is still a problem for the user, as she obviously uses OWA only
>>>>>> when off-site, not when sitting here at her desk.
>>>>>>
>>>>>> Thank you for any further ideas you may have.
>>>>>>
>>>>>> "Lee Derbyshire [MVP]" wrote:
>>>>>>> On Thursday, December 11, 2008 8:44 PM Lee Derbyshire [MVP] wrote:
>>>>>>> The OWA display options are saved in a hidden message in a user's inbox.
>>>>>>> You could try installing the Exchange Explorer from the E2003 SDK, and
>>>>>>> opening the user's Inbox. Then look for the hidden messages whose subject
>>>>>>> is displayed as 'No+Subject.EML'. One if these will have a type whose name
>>>>>>> I can't exactly remember, but is obviously something containing the text
>>>>>>> OWA.Options . Delete the hidden message to reset the display options. If
>>>>>>> you want to try this, come back, and I can give a bit more guidance. First
>>>>>>> thing would be to download and install the E2003 SDK. You only need to
>>>>>>> install the Exchange Explorer component for this.
>>>>>>>
>>>>>>> "Kirsten" <Kirsten@discussions.microsoft.com> wrote in message
>>>>>>> news:05D86839-145B-4AC6-AA70-4CBDBF9CED44@microsoft.com...
>>>>>>> You could try installing the Exchange Explorer from the E2003 SDK, and
>>>>>>> opening the user's Inbox. Then look for the hidden messages whose subject
>>>>>>> is displayed as 'No+Subject.EML'. One if these will have a type whose name
>>>>>>> I can't exactly remember, but is obviously something containing the text
>>>>>>> OWA.Options . Delete the hidden message to reset the display options. If
>>>>>>> you want to try this, come back, and I can give a bit more guidance. First
>>>>>>> thing would be to download and install the E2003 SDK. You only need to
>>>>>>> install the Exchange Explorer component for this.
>>>>>>>
>>>>>>> "Kirsten" <Kirsten@discussions.microsoft.com> wrote in message
>>>>>>> news:05D86839-145B-4AC6-AA70-4CBDBF9CED44@microsoft.com...
>>>>>>>> On Friday, December 12, 2008 6:58 PM Kirste wrote:
>>>>>>>> Hi Lee -- The SDK Tools don't appear to be on our Exchange server already. I
>>>>>>>> found the download but our system engineer is out today and I don't want to
>>>>>>>> fiddle with the Exchange server without his OK. I will try to implement this
>>>>>>>> on Monday or Tuesday and I'll let you know if I find that hidden message.
>>>>>>>> Thanks. -- Kirsten
>>>>>>>>
>>>>>>>> "Lee Derbyshire [MVP]" wrote:
>>>>>>>> found the download but our system engineer is out today and I don't want to
>>>>>>>> fiddle with the Exchange server without his OK. I will try to implement this
>>>>>>>> on Monday or Tuesday and I'll let you know if I find that hidden message.
>>>>>>>> Thanks. -- Kirsten
>>>>>>>>
>>>>>>>> "Lee Derbyshire [MVP]" wrote:
>>>>>>>>> On Monday, December 15, 2008 4:57 PM Kirste wrote:
>>>>>>>>> Hi Lee -- We (the system engineer and I, so 2 pairs of eyes are reading
>>>>>>>>> hidden messages) are finding a number of "No Subject.EML (hidden)" files but
>>>>>>>>> none contain anything about OWA or OWA.Options, so I'm back for further
>>>>>>>>> guidance. Thank you for your help.
>>>>>>>>>
>>>>>>>>> "Lee Derbyshire [MVP]" wrote:
>>>>>>>>> hidden messages) are finding a number of "No Subject.EML (hidden)" files but
>>>>>>>>> none contain anything about OWA or OWA.Options, so I'm back for further
>>>>>>>>> guidance. Thank you for your help.
>>>>>>>>>
>>>>>>>>> "Lee Derbyshire [MVP]" wrote:
>>>>>>>>>> On Monday, December 15, 2008 6:57 PM Kirste wrote:
>>>>>>>>>> Problem solved! It was a permissions problem on the account in Active
>>>>>>>>>> Directory. The security group "SELF" had incorrect permissions. It only took
>>>>>>>>>> 3 of us in IT looking at this and testing for 4 days to figure this out... :)
>>>>>>>>>> Thanks for all the helpful suggestions. - KE
>>>>>>>>>>
>>>>>>>>>> "Kirsten" wrote:
>>>>>>>>>> Directory. The security group "SELF" had incorrect permissions. It only took
>>>>>>>>>> 3 of us in IT looking at this and testing for 4 days to figure this out... :)
>>>>>>>>>> Thanks for all the helpful suggestions. - KE
>>>>>>>>>>
>>>>>>>>>> "Kirsten" wrote:
>>>>>>>>>>> On Wednesday, December 17, 2008 3:55 PM David Barry wrote:
>>>>>>>>>>> Kirste: Did not try your solution but when I chckedmy Shortcutit referenced my InBox. When I removed the ference,voila - the Navigation Pane appeared. David
>>>>>>>>>>>> On Thursday, February 18, 2010 2:25 PM Karen Elahi wrote:
>>>>>>>>>>>> Hi,
>>>>>>>>>>>>
>>>>>>>>>>>> I know this was awhile ago you had this problem, can you tell me where the Active Directory is?
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you!!!
>>>>>>>>>>>>
>>>>>>>>>>>> I know this was awhile ago you had this problem, can you tell me where the Active Directory is?
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you!!!
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