"Neil Gould" <neil@myplaceofwork.com> wrote in message
news:jdcpkn$8bu$1@speranza.aioe.org...
> Neil Gould wrote:
>> Bruce Hagen wrote:
>>> A new identity will give him a new OE in essence. New reg entries and
>>> all.
>>>
>> We'll be testing this one today.
>>
> The new identity solved the problem.
>
> So, now I'd like to know how "deep" this problem with the main identity
> may
> go w/r/t his system, and if there are any suggestions that I can give
> him to
> clean things up (i.e. fixing or getting rid of the corrupted identity),
> with
> the caveat that I'd have to give the instructions to him via email or
> phone.
>
> Thanks, Bruce!
>
> --
> Neil
>
Very glad to hear that. The corrupted identity will not cause any
collateral damage. All he needs to do is make sure he has everything he
needs out of the old identity, (messages, addresses, etc.) and then delete
it. The default Main Identity is more prone to corruption than a user
identity. This is because of a few more registry keys that are not needed.
To delete the old identity he needs to be in the new identity and then:
File | Identities | Manage Identities. Select the old identity and click
Remove.
This may not have anything to do with why the identity became corrupt, but
it is good OE practice.
Do not archive mail in the Inbox or Sent Items. Create your own user
defined folders and move the messages you wish to save to them. Empty
Deleted Items folder daily. Although dbx files have a theoretical capacity
of 2GB, I recommend about a 300MB max for less chance of corruption.
Information about the maximum file size of the .dbx files that are used by
Outlook Express:
http://support.microsoft.com/?kbid=903095
After you are done, follow up by compacting your folders manually while
working *offline* and do it often.
Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.
Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs and causes a multitude of problems
such as time-outs and account setting changes. Your up-to-date A/V program
will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
And backup often.
Outlook Express Quick Backup (OEQB Freeware)
http://www.oehelp.com/OEBackup/Default.aspx
Bruce Hagen
MS-MVP Oct. 1, 2004 ~ Sept. 30, 2010
Imperial Beach, CA