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Subject: Re: Re: Offer Remote Assistance Shortcut From ADUC?
Author: Joshua Taylor Date: 30 Nov 2010
References:
Author: Joshua Taylor Date: 30 Nov 2010
References:
I know this post is old but I just did a write up on this. Check it out here. http://www.joshuastaylor.com/?p=31
> On Thursday, February 19, 2009 7:01 PM Mygpost wrote:
> I remember being on someone else's domain and they had an option when you
> right clicked on any computer account in Active Directory Users and Computers
> to Office Remote Assistance.
>
> We don't have it on our domain even though we have a working Remote
> Assistance group policy enabled, so we have to take the long way through the
> Help screen. How do we enable this option in the ADUC tool??
> right clicked on any computer account in Active Directory Users and Computers
> to Office Remote Assistance.
>
> We don't have it on our domain even though we have a working Remote
> Assistance group policy enabled, so we have to take the long way through the
> Help screen. How do we enable this option in the ADUC tool??
>> On Thursday, February 19, 2009 9:05 PM Ace Fekay [Microsoft Certified Trainer] wrote:
>> In news:B18A4BEA-AB78-43B6-8253-5EF0BD5636FB@microsoft.com,
>> Mygposts <Mygposts@discussions.microsoft.com>, posted the following:
>>
>> You must be referring to the Remote Control ADUC add-in.
>>
>> The Remote Control ADUC add-in, Rcontrolad.exe, is part of the Windows 2003
>> Resource Kit. You can download the whole kit, extract and run it.
>> http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en
>>
>> Or you can simply download and install the actual file itself instead of the
>> whole reskit.
>>
>> Remote Control Add-on for Active Directory Users & Computers
>> http://www.microsoft.com/downloads/details.aspx?FamilyID=0a91d2e7-7594-4abb-8239-7a7eca6a6cb1&DisplayLang=en
>>
>> Keep in mind, if you using XP Pro SP2 or higher, the firewall ports need to
>> be opened for this to run. Best way to handle this create a Windows Firewall
>> GPO opening these ports, and other ports. If you need assistance with this
>> part of it, let me know.
>>
>> --
>> Ace
>>
>> This posting is provided "AS-IS" with no warranties or guarantees and
>> confers no rights.
>>
>> Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCT
>> Microsoft Certified Trainer
>> aceman@mvps.RemoveThisPart.org
>>
>> For urgent issues, you may want to contact Microsoft PSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>> Mygposts <Mygposts@discussions.microsoft.com>, posted the following:
>>
>> You must be referring to the Remote Control ADUC add-in.
>>
>> The Remote Control ADUC add-in, Rcontrolad.exe, is part of the Windows 2003
>> Resource Kit. You can download the whole kit, extract and run it.
>> http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en
>>
>> Or you can simply download and install the actual file itself instead of the
>> whole reskit.
>>
>> Remote Control Add-on for Active Directory Users & Computers
>> http://www.microsoft.com/downloads/details.aspx?FamilyID=0a91d2e7-7594-4abb-8239-7a7eca6a6cb1&DisplayLang=en
>>
>> Keep in mind, if you using XP Pro SP2 or higher, the firewall ports need to
>> be opened for this to run. Best way to handle this create a Windows Firewall
>> GPO opening these ports, and other ports. If you need assistance with this
>> part of it, let me know.
>>
>> --
>> Ace
>>
>> This posting is provided "AS-IS" with no warranties or guarantees and
>> confers no rights.
>>
>> Ace Fekay, MCSE 2003 & 2000, MCSA 2003 & 2000, MCT
>> Microsoft Certified Trainer
>> aceman@mvps.RemoveThisPart.org
>>
>> For urgent issues, you may want to contact Microsoft PSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>>> On Friday, February 20, 2009 11:20 AM Mygpost wrote:
>>> rcontrol.exe appears to be "Remote Desktop" not "Remote Assistance."
>>> I installed the resource kit tools and can't find a remote "assistance" tool
>>> for ADUC.
>>>
>>> "Ace Fekay [Microsoft Certified Trainer]" wrote:
>>> I installed the resource kit tools and can't find a remote "assistance" tool
>>> for ADUC.
>>>
>>> "Ace Fekay [Microsoft Certified Trainer]" wrote:
>>>> On Friday, February 20, 2009 1:08 PM Ace Fekay [Microsoft Certified Trainer] wrote:
>>>> Actually the file is Rcontrolad.exe, not rcontrol.exe. Try directly
>>>> downloading it from the other link I gave you. Let me know how you make out.
>>>>
>>>> Ace
>>>> downloading it from the other link I gave you. Let me know how you make out.
>>>>
>>>> Ace
>>>>> On Wednesday, February 25, 2009 11:56 PM Mygpost wrote:
>>>>> The Microsoft download for rcontraolad.exe site
>>>>> http://www.microsoft.com/downloads/details.aspx?FamilyID=0A91D2E7-7594-4ABB-8239-7A7ECA6A6CB1&displaylang=en says:
>>>>>
>>>>> "Remote Control is a small add-on that adds the option to right-click a
>>>>> computer account in the Active Directory MMC and choose Remote Control on
>>>>> that computer by opening a Terminal/Remote Desktop connection to that
>>>>> computer. Remote Control relies on the Remote Desktop Connection software
>>>>> that must be installed in order to use this add-on."
>>>>>
>>>>> It doesn't say rcontrolad does "Remote Assistance" at all. Remote
>>>>> Assistance is much more useful than Remote Desktop (which logs the user off)
>>>>> when helping users over the phone.
>>>>>
>>>>> "Ace Fekay [Microsoft Certified Trainer]" wrote:
>>>>> http://www.microsoft.com/downloads/details.aspx?FamilyID=0A91D2E7-7594-4ABB-8239-7A7ECA6A6CB1&displaylang=en says:
>>>>>
>>>>> "Remote Control is a small add-on that adds the option to right-click a
>>>>> computer account in the Active Directory MMC and choose Remote Control on
>>>>> that computer by opening a Terminal/Remote Desktop connection to that
>>>>> computer. Remote Control relies on the Remote Desktop Connection software
>>>>> that must be installed in order to use this add-on."
>>>>>
>>>>> It doesn't say rcontrolad does "Remote Assistance" at all. Remote
>>>>> Assistance is much more useful than Remote Desktop (which logs the user off)
>>>>> when helping users over the phone.
>>>>>
>>>>> "Ace Fekay [Microsoft Certified Trainer]" wrote:
>>>>>> On Friday, February 27, 2009 11:24 PM Ace Fekay [Microsoft Certified Trainer] wrote:
>>>>>> In news:89B636D3-5B67-44CC-BBDF-03061387BCE6@microsoft.com,
>>>>>> Mygposts <Mygposts@discussions.microsoft.com>, posted the following:
>>>>>>
>>>>>> Good point, RDP does take over a session, unlike RA, which joins a session.
>>>>>>
>>>>>> At this point, I'm not sure what you mean. Is it possible that the other
>>>>>> company you saw this at, the admin was using SMS for remote control? The IT
>>>>>> person could have had a custom console with ADUC and the SMS snapin in the
>>>>>> one console, and simply scrolled through a collection, right-clicked on a
>>>>>> machine, and chose Remote Control. Can you ask that person what they have?
>>>>>>
>>>>>> Ace
>>>>>> Mygposts <Mygposts@discussions.microsoft.com>, posted the following:
>>>>>>
>>>>>> Good point, RDP does take over a session, unlike RA, which joins a session.
>>>>>>
>>>>>> At this point, I'm not sure what you mean. Is it possible that the other
>>>>>> company you saw this at, the admin was using SMS for remote control? The IT
>>>>>> person could have had a custom console with ADUC and the SMS snapin in the
>>>>>> one console, and simply scrolled through a collection, right-clicked on a
>>>>>> machine, and chose Remote Control. Can you ask that person what they have?
>>>>>>
>>>>>> Ace
>>>>>>> On Friday, February 27, 2009 11:57 PM Mygpost wrote:
>>>>>>> It was probably the SMS for remote control if that gives you the RA feature
>>>>>>> from the ADUC tool. I know they were using SMS there.
>>>>>>> Do you have to buy SMS for this or is something similar available in System
>>>>>>> Center Essentials or SCOM?
>>>>>>>
>>>>>>> "Ace Fekay [Microsoft Certified Trainer]" wrote:
>>>>>>> from the ADUC tool. I know they were using SMS there.
>>>>>>> Do you have to buy SMS for this or is something similar available in System
>>>>>>> Center Essentials or SCOM?
>>>>>>>
>>>>>>> "Ace Fekay [Microsoft Certified Trainer]" wrote:
>>>>>>>> On Monday, March 02, 2009 12:48 AM Ace Fekay [Microsoft Certified Trainer] wrote:
>>>>>>>> In news:C37DC061-D58F-4F82-A038-0EED681AD82B@microsoft.com,
>>>>>>>> Mygposts <Mygposts@discussions.microsoft.com>, posted the following:
>>>>>>>>
>>>>>>>> SMS' version is actually not RA, rather it's an interactive remote control
>>>>>>>> support feature. It's a specific feature with SMS.
>>>>>>>>
>>>>>>>> SCOM, or Systems Center Operations Manaager, is the latest version of MOM
>>>>>>>> for the enterprise level. It is a purchased add-on or part of your SA.
>>>>>>>> Unfortunately no remote control.
>>>>>>>> http://www.microsoft.com/systemcenter/operationsmanager/en/us/overview.aspx
>>>>>>>>
>>>>>>>> System Center Essentials is new tool and a purchased add-on, or part of your
>>>>>>>> SA for medium sized companies. It offers network discovery, windows updates,
>>>>>>>> monitoring and reporting. No remote control.
>>>>>>>> http://www.pcpro.co.uk/reviews/177006/microsoft-system-center-essentials.html
>>>>>>>>
>>>>>>>> SCCM, or System Center Configuration Manager 2007, is the latest version of
>>>>>>>> SMS. It can be purchased or part of your SA. This has remote control. The
>>>>>>>> remote control tool cannot be separated or purchased separately.
>>>>>>>> http://www.microsoft.com/SMServer/default.mspx
>>>>>>>>
>>>>>>>> I hope the explanations helped.
>>>>>>>>
>>>>>>>> Ace
>>>>>>>> Mygposts <Mygposts@discussions.microsoft.com>, posted the following:
>>>>>>>>
>>>>>>>> SMS' version is actually not RA, rather it's an interactive remote control
>>>>>>>> support feature. It's a specific feature with SMS.
>>>>>>>>
>>>>>>>> SCOM, or Systems Center Operations Manaager, is the latest version of MOM
>>>>>>>> for the enterprise level. It is a purchased add-on or part of your SA.
>>>>>>>> Unfortunately no remote control.
>>>>>>>> http://www.microsoft.com/systemcenter/operationsmanager/en/us/overview.aspx
>>>>>>>>
>>>>>>>> System Center Essentials is new tool and a purchased add-on, or part of your
>>>>>>>> SA for medium sized companies. It offers network discovery, windows updates,
>>>>>>>> monitoring and reporting. No remote control.
>>>>>>>> http://www.pcpro.co.uk/reviews/177006/microsoft-system-center-essentials.html
>>>>>>>>
>>>>>>>> SCCM, or System Center Configuration Manager 2007, is the latest version of
>>>>>>>> SMS. It can be purchased or part of your SA. This has remote control. The
>>>>>>>> remote control tool cannot be separated or purchased separately.
>>>>>>>> http://www.microsoft.com/SMServer/default.mspx
>>>>>>>>
>>>>>>>> I hope the explanations helped.
>>>>>>>>
>>>>>>>> Ace
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